Privacy Policy

2Serve (Airport Services) (the “data controller”) takes the privacy of your personal information very seriously and is committed to safeguarding your privacy and your personal information, complying with the European Union General Data Protection Regulation 2016/679 (GDPR). This Privacy Policy relates to our use, of any personal information we collect from you directly, or indirectly via 3rd party data providers, covering individuals who:

• visit our website (2-Serve.com);
• contact us concerning our services;
• complete surveys 2Serve (Airport Services) has issued or commissioned;
• are provided to us as part of 3rd party data for inclusion in our future marketing campaigns and where consent has been provided for 3^rd party marketing campaigns;
• supply products or services to 2Serve (Airport Services);
• have applied to work for 2Serve (Airport Services), or are current or former employees of 2Serve (Airport Services);

This Privacy Policy will explain the following:

• what personal information may be collected about you;
• how 2Serve (Airport Services) will use this personal information;
• when 2Serve (Airport Services) may use this personal information to contact you;
• how long will 2Serve (Airport Services) retain your personal information;
• how this personal information may be shared with other parties;
• how your personal information will be kept secure;
• your rights regarding the personal information you provide to us;
• the use of cookies on 2Serve (Airport Services) website;
• how to contact us.

In this policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity.

1. Users of our services

2Serve (Airport Services) collects personal information from you when you use our services, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To carry out obligations arising from being a registered user of our services. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.
• To send you personalised communications which you have requested or may be of interest to you. These may include information about our services (quotations for shipment prices, etc.), surveys, service developments and promotions of our services. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
• 2Serve (airport Services) uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
• This personal information may be made available to 3^rd party recipients. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

2. Individuals contacting us concerning our services

2Serve (Airport Services) collects personal information from you when you contact us about our services, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To send you personalised communications which you have requested or may be of interest to you. These may include information about job vacancies, events, surveys,  and service developments. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
• 2Serve (Airport Services) uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.
• This personal information may be made available to 3^rd party recipients. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

How will my personal information be shared?

We share information, including personal information, with trusted third-party service providers, that we use to provide hosting for and maintenance of our websites, customer relationship management, support, analytics and other services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

To facilitate these services the personal information we collect from you may be transferred to, and stored at, a destination outside European Union (EU) and/or the European Economic Area (“EEA”). In such cases a data processing agreement will be in place with the data processors and 3rd parties to ensure your personal information is processed in accordance with the GDPR.

2Serve (Airport Services) will in certain circumstance disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• conform to the edicts of the law or comply with legal process served on 2Serve (Airport Services);
• protect and defend the rights or property of 2Serve (Airport Services); and,
• act under exigent circumstances to protect the personal safety of users of 2Serve (Airport Services), or the public.

8. Companies who supply products or services to 2Serve (Airport Services)

2Serve (Airport Services) collects personal information from you when you supply products or services to 2Serve (Airport Information), including name, email address, postal address, telephone number and job title.

We will use this personal information:

To carry out obligations arising from you providing us products or services. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.

9. Individuals who have applied to work for 2Serve (Airport Services)

2Serve (Airport Services) collects personal information from you when you apply to work for 2Serve (Airport Services), including name, email address, postal address, telephone number, employment history, education history, criminal records and details of referees.

We will use this personal information:

To complete the interview process, we will use your personal information to communicate with you, complete background checks where permitted by law and manages you application through the interview selection process. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.

10. Individuals who are current or former employees of 2Serve (Airport Services)

2Serve (Airport Services) collects personal information from you when you work for 2Serve (Airport Services), including name, email address, postal address, telephone number, date of birth, employee identification number, social insurance number, bank details, criminal records and emergency contact details.

We will use this personal information:

• To enable us to employ, pay and manage your work. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.
• In case of emergencies when will utilise your emergence contact details. The lawful basis for processing your personal information for this purpose will be in the employees “Vital Interests”.
• To comply with applicable tax, employment and health & safety laws. The lawful basis for processing your personal information for this purpose will be “Compliance with Legal Obligations”.

11. Visitors to our website

• When someone visits one of our site (www.2-Serve.com) we use a 3^rd party service, Belunga to collect details of website traffic and visitor information, including browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, local and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. For full detailed information about the use of cookies on our website, please see the section on “How we use cookies on the 2Serve (Airport Services) website”.
• We use the website traffic and visitor information to improve our understanding of the use of 2Serve (Airport Services) website and in order to determine what 2Serve (Airport Services) services are the most popular. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

12. Individuals provided to us as part of 3rd party data for inclusion in our future marketing campaigns and 3rd party marketing campaigns

2Serve (Airport Services) may obtain personal information from 3rd parties, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To combine with information we have captured directly from you to send you personalised communications which may be of interest to you. These may include information about surveys, service developments, promotions of our services. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

All individual’s obtained from 3rd parties, for this purpose, will have been provided the opportunity to object to their use of personal information by 3rd parties, by the data provider.

13. How long will you retain my personal information?

We will retain and process your personal information as long as is needed to provide the product or service that you’ve elected to receive from us.

For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate or responsive and if not, no longer actively use after 5 years.

Personal information obtained from 3rd parties for the 2Serve (Airport Services) Commercial dataset will be recompiled on a regular basis to ensure the data is fresh and relevant.

14. How will my personal information be shared?

We share information, including personal information, with trusted third-party service providers, that we use to provide hosting for and maintenance of our website, customer relationship management, support, analytics and other services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

To facilitate these services the personal information we collect from you may be transferred to, and stored at, a destination outside the European Union (EU) and/or the European Economic Area (“EEA”), in order to conduct our business operations. In such cases a data processing agreement will be in place with the data processors and 3rd parties to ensure your personal information is processed in accordance with the GDPR.

2Serve (Airport Services) will in certain circumstance disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• conform to the edicts of the law or comply with legal process served on 2Serve (Airport Services);
• protect and defend the rights or property of 2Serve (Airport Services); and,
• act under exigent circumstances to protect the personal safety of users of 2Serve (Airport Services), or the public.

You can opt out of having your information shared with 3^rd parties at the point at which you share it with us and when you receive any subsequent communication from us.

15. How is my personal information kept secure?

2Serve (Airport Services) is committed to protecting the security of your personal information. We will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

2Serve (Airport Services) secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. 2Serve (Airport Services) ensures personal information is protected through the use of encryption, protocol, when transmitted to other websites.

16. What are my choices with my personal information?

2Serve (Airport Services) is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at dpo@aeolos.com, by telephone or via postal communication to the contact details provided in the section “Contact Us”.

Your rights concerning your personal information are:

• you can ask about the personal information we hold about you and we will show you, free of charge;
• you can request your personal information is corrected and we will update the details and inform you when completed, free of charge;
• you can object to your data being processed and we will stop processing your data once no longer required for performance of contract or legal obligations, free of charge;
• you can object to receiving direct marketing communications from us and we will stop all communications by channel (email, post, telephone or SMS) or within certain subject areas, free of charge. In addition, any direct marketing communications you receive from us will always include a clear, simple method to ‘opt-out’ of future communications by channel.
• you can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete bar keeping the minimal personal details to ensure we do not contact you again, free of charge;
• Any request by you to no longer use your personal information by 3rd parties for commercial data information, will be completed free of charge.

17. How we use cookies on the 2Serve (Airport Services) website

• 2Serve (Airport Services) uses “cookies” to help personalise and enhance your online experience when visiting our website.
• A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
• You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Website, but your ability to use some features or areas of the website may be limited.
• For more information on the use of cookies on our websites please see the 2Serve (Airport Services) Cookie Policy.

18. Your right to lodge a complaint with ICO

• You have the right to lodge a complaint with the Supervisory Authority

1 Iasonos str., 1082 Nicosia
P.O.Box 23378, 1682 Nicosia
Tel: +357 22818456
Fax: +357 22304565
Email: commissionerdataprotection.gov.cy

    19. Changes to this Policy

• 2Serve (Airport Services) will occasionally update this Privacy Policy to reflect company and customer feedback. 2Serve (Airport Services) encourages you to periodically review this policy to be informed of how 2Serve (Airport Services) is protecting your information.

20. Contact Us

• 2Serve (Airport Services) welcomes your comments regarding this Privacy Policy or about 2Serve’s privacy practices. Please contact us by email at dpo@aeolos.com, or telephone at:
• +357-99678051, or at:
• FAO: Data Protection Officer
• 2Serve (Airport Services)
• P.O. Box 43033
• 6650 Larnaca International Airport
• Larnaca
• Cyprus